Telemercado is a company with more than 20 years, specialized in the provision of BPO solutions, to large companies with high volume of transactions with the client.

As specialists in the field, we have collaborated continuously to develop improvement policies for the industry, being founding partners of the Cámara de Servicios de Contactos para Terceros de Córdoba (CESCT) and taking part of the Cámara Argentina de Centros de Contacto (CACC), whose mission is work as a platform for contact centers companies in Argentina to help them reach a level of integral and sustainable development over time.

Our purpose

Because we want your company focus on what makes it unique, we provide agile, integral and complete solutions for your business processes (BPO) making memorable your customers’ experiences.

Our mission

Provide operational solutions to business processes (BPO) for companies with high volume of transactions with the client, for the health, logistics, financial and TELCOs sectors that requires quick adaptation to their businesses, through outsourcing and/or insourcing management.

Our vision

Be a global company, highly appreciated by our clients and business partners, based on our technological leadership, innovative energy, qualified resources and operational efficiency when providing specialized services with high added value for our clients and their own clients.




We value initiative as a way to add value and dedication to our tasks.



We build transparent and trusting relationships with our people, our customers and providers.



To people and work, we believe in work as an inclusive space of economic and social construction.

Committed to the community, the environment and human rights

Based on ISO 26000 standard, we develop an internal and external work policy focused on corporate responsibilities that we assume to achieve a responsible business development, testimony of a new way of being as an organization.

Signatories of the United Nations Global Compact,

the Corporate Social Responsibility Network more important in the world.

Since February 2013 Telemercado assumes its commitment to a joint initiative of the United Nations Development Programme, the Economic Commission for Latin America and the Caribbean (CEPAL) and the International Labour Organization (ILO), through the adhesion signature to the Compact universal principles in human rights, labor standards and environment. We committed us to supporting and respecting these ten principles,
encouraging a responsible culture inside and outside the company, through constant communications of this responsibility to our staff, providers, customers and general public.


Telemercado has an internal Compliance strategy that allows us to reinforce our behavior culture as an organization, for which we have developed and implemented our own code of conduct..

This document includes a set of non-negotiable basic rules that are a guide to carry out daily work and must be respected by all employees and Company executives, beyond the position or function that they have.

Our quality policy

Telemercado SRL provides operational solutions to business processes (BPO), for organizations of different sectors, and in its activities assumes the commitment of:

a) Listen, identify and satisfy our external and internal clients needs and expectations, providing them excellent services to earn and maintain their trust and loyalty.

b) Achieve the operational and strategic business objectives through plans implementation, appropriate policies and the necessary resources provision, promoting the continuity and sustained growth of our company.

c) Implement measurable work processes that allow their analysis and actions implementation for the continuous improvement of our Quality Management System.

d) Train and motivate our collaborators, permanently promoting personal initiative, team spirit and professionalism, in a work context that favors their containment and development.

e) Generate awareness and integrate our providers to work together in our customers satisfaction, through a professional and reliable relationship.

f) Promote a responsible business development and protagonist in relation with all society, through actions with a social, educational, environmental and human rights impact.

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