Committed to the community, the environment and human rights

Based on ISO 26000 standard, we develop an internal and external work policy focused on corporate responsibilities that we assume to achieve a responsible business development, testimony of a new way of being as an organization.

Signatories of the United Nations Global Compact,

the Corporate Social Responsibility Network more important in the world.

Since February 2013 Telemercado assumes its commitment to a joint initiative of the United Nations Development Programme, the Economic Commission for Latin America and the Caribbean (CEPAL) and the International Labour Organization (ILO), through the adhesion signature to the Compact universal principles in human rights, labor standards and environment. We committed us to supporting and respecting these ten principles,
encouraging a responsible culture inside and outside the company, through constant communications of this responsibility to our staff, providers, customers and general public.

Our quality policy

Telemercado SRL provides operational solutions to business processes (BPO), for organizations of different sectors, and in its activities assumes the commitment of:

a) Listen, identify and satisfy our external and internal clients needs and expectations, providing them excellent services to earn and maintain their trust and loyalty.

b) Achieve the operational and strategic business objectives through plans implementation, appropriate policies and the necessary resources provision, promoting the continuity and sustained growth of our company.

c) Implement measurable work processes that allow their analysis and actions implementation for the continuous improvement of our Quality Management System.

d) Train and motivate our collaborators, permanently promoting personal initiative, team spirit and professionalism, in a work context that favors their containment and development.

e) Generate awareness and integrate our providers to work together in our customers satisfaction, through a professional and reliable relationship.

f) Promote a responsible business development and protagonist in relation with all society, through actions with a social, educational, environmental and human rights impact.