Our quality policy
Telemercado SRL provides operational solutions to business processes (BPO), for organizations of different sectors, and in its activities assumes the commitment of:
a) Listen, identify and satisfy our external and internal clients needs and expectations, providing them excellent services to earn and maintain their trust and loyalty.
b) Achieve the operational and strategic business objectives through plans implementation, appropriate policies and the necessary resources provision, promoting the continuity and sustained growth of our company.
c) Implement measurable work processes that allow their analysis and actions implementation for the continuous improvement of our Quality Management System.
d) Train and motivate our collaborators, permanently promoting personal initiative, team spirit and professionalism, in a work context that favors their containment and development.
e) Generate awareness and integrate our providers to work together in our customers satisfaction, through a professional and reliable relationship.
f) Promote a responsible business development and protagonist in relation with all society, through actions with a social, educational, environmental and human rights impact.