Telemercado is a company with more than 20 years, specialized in the provision of BPO solutions, to large companies with high volume of transactions with the client.

As specialists in the field, we have collaborated continuously to develop improvement policies for the industry, being founding partners of the Cámara de Servicios de Contactos para Terceros de Córdoba (CESCT) and taking part of the Cámara Argentina de Centros de Contacto (CACC), whose mission is work as a platform for contact centers companies in Argentina to help them reach a level of integral and sustainable development over time.

Our mission

Provide operational solutions to business processes (BPO) for companies with high volume of transactions with the client, for the health, logistics, financial and TELCOs sectors that requires quick adaptation to their businesses, through outsourcing and/or insourcing management.

Values

iniciativa

Initiative

We value initiative as a way to add value and dedication to our tasks.

confianza

Trust

We build transparent and trusting relationships with our people, our customers and providers.

respeto

Respect

To people and work, we believe in work as an inclusive space of economic and social construction.

Committed to the community, the environment and human rights

Based on ISO 26000 standard, we develop an internal and external work policy focused on corporate responsibilities that we assume to achieve a responsible business development, testimony of a new way of being as an organization.

Signatories of the United Nations Global Compact,

the Corporate Social Responsibility Network more important in the world.

Since February 2013 Telemercado assumes its commitment to a joint initiative of the United Nations Development Programme, the Economic Commission for Latin America and the Caribbean (CEPAL) and the International Labour Organization (ILO), through the adhesion signature to the Compact universal principles in human rights, labor standards and environment. We committed us to supporting and respecting these ten principles,
encouraging a responsible culture inside and outside the company, through constant communications of this responsibility to our staff, providers, customers and general public.

Compliance

Telemercado has an internal Compliance strategy that allows us to reinforce our behavior culture as an organization, for which we have developed and implemented our own code of conduct..

This document includes a set of non-negotiable basic rules that are a guide to carry out daily work and must be respected by all employees and Company executives, beyond the position or function that they have.

Our quality policy

Telemercado SRL provee soluciones operativas a procesos de negocios (BPO), para organizaciones de diversos sectores, y en sus actividades asume el compromiso de:

a) Escuchar, identificar y satisfacer las necesidades y expectativas de nuestros clientes externos e internos, brindando servicios de excelencia para ganar y mantener su confianza y fidelidad.

b) Alcanzar los objetivos operativos y estratégicos del negocio mediante la implementación de planes, políticas adecuadas y la provisión de los recursos necesarios, promoviendo la continuidad y el crecimiento sostenido de nuestra compañía.

c) Implementar procesos de trabajo medibles que permitan su análisis y la implementación de acciones para la mejora continua del Sistema de Gestión de la Calidad.

d) Capacitar y motivar a nuestros colaboradores, promoviendo de manera permanente la iniciativa personal, el espíritu de equipo y la profesionalización, en un contexto de trabajo que favorezca su contención y desarrollo.

e) Concientizar e integrar a nuestros proveedores para trabajar conjuntamente en la satisfacción de nuestros clientes, a través de una relación profesional y confiable.

f) Impulsar un desarrollo empresarial responsable y protagonista en relación a la sociedad en su conjunto, a través de acciones que tengan impacto en aspectos sociales, educativos, medioambientales y de derecho humanos.

Chat Online